If you encounter this problem, just follow the process. Customs tells you that you can pay tax, so you can pay it if you want, and return it if you don’t want to.
The courier company tells you to pay the return shipping fee. You can decide whether to give up the return or continue to return it
What should I do if the Amazon self-delivery returns?
Amazon self-shipping return processing:
1. Normal return
For high-value products, contact the freight forwarder. After negotiating and communicating with the freight forwarder, ask the buyer to return the goods to the address provided by the freight forwarder, and then ask the freight forwarder to ship the goods back from overseas and deliver them to you. After confirming the product problem, process the refund.
2. Return the goods from the overseas warehouse for label change.
To contact the overseas warehouse that supports this operation, and then ask the buyer to return the goods to the overseas warehouse. If there is no problem with the product, process the refund. After that, if there is a buyer buying, you can also ship from the overseas warehouse.
3. Give it directly to the buyer
For products of lower value, the seller can directly give it to the buyer and then refund it to the buyer, which can avoid troublesome operations and negotiate with the customer to leave praise.
4. Partial refund
If there are multiple products, the seller can also try to communicate with the buyer to see if partial refund can be used to reduce after-sales costs.
How to return the order on the Amazon platform?
Under normal circumstances, after successfully applying for a refund, the order amount will be automatically returned to the payment method account; if the Amazon account has a refund, you can withdraw it to your bank card. The process is as follows:
1. Log in to the Amazon official website on the computer, then click “My Account” – “Payment Transaction Record” – “View Payment and Refund Record”
2. Find the refund that needs to be withdrawn, then click “Check Balance”, and then click “Withdraw to Bank Card”.
How to return goods from Amazon in the United States?
1. Select the Amazon Global order that needs to be returned in [My Orders] and click the [Need to Return] button.
2. Select the quantity of returned goods and the reason for the return. 3. Confirm the return method and door-to-door pickup address: The system will prompt you to pay the return shipping fee according to the return reason you choose, and calculate the estimated total refund. Please check the door-to-door pickup address. After confirming that it is correct, click the Submit button to enter the return application process. 4. Print the return label: Please click the [Print Return and Exchange Label] button, put the printed return label into your return package, and deliver it together when the delivery staff picks up the goods at your door. 5. Submit customs clearance information: All overseas purchase returns need to be returned to the US warehouse. The carrier authorized by Amazon, Yikeman, will notify you to go to Yikeman’s official website to upload customs clearance information by email or text message within 24 hours of your successful submission of the return application. 6. Arrange a door-to-door pickup time: After receiving the accurate and valid customs clearance information, Yikeman will entrust the delivery staff to contact you through the mobile phone number you provided and arrange the door-to-door pickup time. At that time, please keep your phone open. 7. Prepare the return package: Before the delivery staff picks up the goods at your door, please put the return label containing the scan code, product description and product quantity into the packing box or bag together with the returned goods. Note: The delivery staff does not provide any product packaging services. 8. Deduction of return shipping fee: When the delivery staff picks up the goods at your door, you do not need to pay any return shipping fee. Note: If you handle the return for non-product quality reasons, you will need to bear the international return fee, which will be deducted directly from your product refund. 9. Waiting for refund: The average time for returned goods to be returned from China to Amazon’s overseas warehouse is 15 working days.
