There are usually three situations for returning goods:
1. The order has been placed on Amazon in the United States, but the transshipment company has not received the goods, so it needs to be returned at this time;
2. The transshipment company has received the package sent by Amazon in the United States, but has not yet sent it back to China. At this time, it needs to be returned;
3. The package sent by Amazon in the United States has been signed in China and needs to be returned. The first type of Amazon return process is the most convenient. After Amazon delivers the goods, the package is en route. At this time, you can directly contact Amazon online customer service to apply for a return, or cancel the order. Amazon online customer service is very good, it doesn’t matter if you don’t know English, just ask Google Translate.
The second type should be the most commonly used, that is, the transshipment company has received the goods and has not yet sent them back to China. At this time, you can need to return the goods.
After confirming that you want to return the goods, please contact the transshipment customer service in time to help return the Amazon goods (the transshipment company may charge). 1. First log in to the US Amazon website www.amazon.com/, click YourAccount in the upper right corner, then click ReturnorReplaceItems2, then select the first “NewReturns”
3, display the recent order below, and click the order that needs to be returned on the right.
4. Next, there are 2 options. 1 is to return the goods, and the money will be returned to the payment credit card.
2 is to replace the goods. Some products cannot be replaced, so there is only the option of returning the goods.
5. The following are the ways to return the package. There are three methods: UPSDROP-off: send it to the UPS outlet by yourself;
UPSPick-up: UPS door-to-door pickup. If you return the goods for your own reasons, it will cost 6 dollars, which will be deducted from the refund; SelfRreturning: send it to the post office by yourself, and the cost will be at your own expense.
6. The next step is a very important step. You need to stick Amazon’s authorization barcode on the returned package.
After receiving the barcode, it is recommended to save the file as a PDF document and send it to the transshipment company. Click print7 in the upper right corner of the webpage, then save the file as, select the PDF document, and transfer the file to the customer service of the transshipment company.
There is a time on the barcode, and the package must be sent back to Amazon within this time. The default is 30 days, generally no problem.
8. Finally, the system reminder is completed.
9. At this time, the mailbox will also receive an email sent by Amazon in the United States. You can track the returned package information and refund information in the link provided by the email.
10. When Amazon receives the returned package, it will process the refund information within 2 working days. Reminder that the US time is more than 10 hours later than China time. If you don’t find the barcode label when Amazon returns the goods in the United States, you can click the help—–countactus—-Chat in the lower right corner of the Amazon homepage to communicate with Amazon’s customer service online, and the barcode link will be sent. It doesn’t matter if you don’t know English, you can translate it through Google.
People understand the general meaning.
By the way, there is the last one, that is, you received the package sent by Meiya, but the product is broken.
If it is a small piece returned to the United States, it is too inappropriate. After all, the shipping fee is too high.
If it is a notebook or any valuable items, it is recommended to click the help—–countactus—-Chat in the lower right corner of the Amazon homepage to communicate online with Amazon customer service.
According to the experience of some netizens, Amazon will give you some discounts for small problems, such as gift cards. Negotiate to solve big problems.
