You can issue a full or partial refund to the buyer to end the dispute as follows:
1. Log in to your PayPal account;
2. Click the mediation center at the top of the page;
3. Select the unresolved incident in the drop-down box to find the relevant transaction;
4. Click the event number under the details column;
5. Click to issue a full refund or issue a partial refund. If you issue a full refund, the dispute will be automatically closed. You can also issue a partial refund to the buyer. If the buyer agrees to your proposal, the dispute will end. If the partial refund amount you offer is less than the amount requested by the buyer, the buyer can choose to accept or reject your refund.
Will PayPal refund if the order is cancelled?
PayPal will give the seller about 10 days to process the order. If it is a dispute, the seller will provide proof, and then PayPal will rule, and then see how to refund; if it has been negotiated, it depends on the seller’s own processing speed. If the seller does not process it within the specified time, PayPal will return the money to the buyer’s account by default.
(KimiTang, the official consultant of Paypal – Paypal free registration, integration, business cooperation guidance, please be sure to contact me before registration)
Want to know how to apply for a refund from PayPal?
Log in to the PayPal account. Find the payment information of the merchant who needs a refund, and then click on the details.
At the bottom of the details, there is a “mediation center”, click this “mediation center” to go in.
is the reason for choosing a refund, including not receiving the item, or there is a difference between the item and the description. Then, you need to describe the problem, and you can write your refund reason clearly and submit it.
Precautions:
PayPal disputes must be initiated within 45 days after the transaction, beyond this time it will be invalid;
Try to write clearly the reason for your refund, and some transactions PayPal may require you to provide evidence materials, so it is very important to keep evidence in your favor. If the other party of the transaction is not in China, please fill in the reason for the refund in English
