If you are an Amazon seller, you can contact a buyer through the in-app letter service. Here are the specific steps to contact a buyer through an in-app letter:
Step 1: Log in to the Amazon seller account and click on the “Transactions” tab.
Step 2: Select “Order Management” in the drop-down menu, and then click on the “Orders” option.
Step 3: Select the order number you want to contact the buyer with, and then find the buyer’s name in the “Buyer Information” on the right.
Step 4: Click on the buyer’s name to open its details page.
Step 5: Find the “Contact Buyer” option at the bottom of the page and select “In-app Letter” in the drop-down list.
Step 6: On the in-app letter page, enter the information or question you need to send to the buyer, and click the “Send Message” button to send it to the buyer.
It should be noted that when contacting the buyer through in-app letter, you should follow the Amazon seller’s regulations and cannot send email spam or advertising messages. At the same time, when communicating with buyers through in-app letters, you should pay attention to civilized language to avoid unfriendly or malicious behavior.
How does Amazon urge delivery?
If you find that the order has passed the estimated delivery time after shopping on Amazon, you can try the following methods to urge delivery:
1. Log in to your Amazon account, select the order that has not been delivered on the “My Orders” page, click the “Contact Seller” link, and ask the seller about the delivery status of the order.
2. If the seller doesn’t reply to your message, you can choose to activate this function in “Apply for A-to-z Guarantee” at the bottom of the order details page to notify the seller through Amazon customer service.
3. If the above two methods still don’t work, you can solve the problem by contacting Amazon customer service, which will contact the seller and track the order shipping status. Please note that shipping usually takes a certain amount of time, especially during special seasons or periods. When contacting the seller or Amazon customer service, you need to be patient and give the seller a certain amount of time to process the order.
