Under normal circumstances, gifts cannot be returned after being opened. 1. This is because gifts are usually offered as sales offers or part of promotional activities, and shipping costs and sales costs usually include these gifts. If a customer buys an item and asks for a return, the store usually asks to return the complete product packaging, so the opened gift cannot be returned, especially for some merchants who personalize and package the item. 2. However, there are individual cases where the merchant will make a comprehensive consideration according to the actual situation, and may allow the return of partially opened or unopened gifts. So when shopping, it is best to know the merchant’s return policy in advance to avoid disputes.
Generally, do you want to send the gift back when changing the goods?
No, there is a problem with the goods, and the merchant asks the customer to send it. For the same product, the gift does not need to be sent back, because if you buy the same goods and have the same gift, the merchant receives the return. As long as you change the same goods and send them to the customer by courier, there is no need to send the gift again. So there is no need to send the gift back when changing the goods.
What should I do if the JD.com return gift is opened?
If the merchant gave a giveaway when you purchased an item on JD.com, but the giveaway was opened during the return process, you should follow the steps below:
Contact the merchant: First, you should contact the merchant to explain the reason for the return and the situation where the giveaway was opened. Ask the merchant if they can continue to return the product, or if there is another solution.
Return the giveaway: If the merchant agrees to return the product and return the giveaway, you should return the giveaway to the merchant together. If you cannot return the giveaway, it may affect your return process or the return amount.
Fill in the return application: Before applying for a return, you should fill in the return application first, and indicate the reason for the return and the condition of the returned goods in the application. If you do not fill in the return application, it may affect your return process.
Check the returned goods: Before returning the goods, you should carefully check whether the goods are in good condition and make sure that all accessories and gifts have been returned. If you do not carefully check the goods, it may affect your return process or the return amount.
In short, when purchasing goods on JD.com, if the merchant gives a gift, you should return the gift to the merchant together when returning the goods, and carefully check whether the goods and gifts are intact. If you have any questions or problems, you should contact the merchant in time and consult the solution.
