1. The seller repeatedly submits documents during the Amazon grievance process.
Amazon grievances usually respond to cross-seller grievance applications within two business days. Some sellers may repeatedly submit grievances before waiting for a response, or mistakenly believe that the submitted grievances have not been received by Amazon officials, so they send grievances to Amazon from other channels.
These are all undesirable as this will enable Amazon officials to identify your repeated grievances as email spam and delay your response.
2. The documents submitted by the seller are incomplete, difficult to identify, tampered with, flagged, or screenshots.
The seller should note that the submitted documents need to be color scanned copies, or copies of the documents you are about to submit. While guaranteeing that all pages exist, never modify your documents, including adding remarks, watermarks or annotations to the documents. Amazon officials do not allow these.
3. The materials submitted by the seller are expired or invalid documents.
When preparing the materials required for the appeal, the seller should remember to prepare utility bills for gas or natural gas, electricity, water or internet service within the past 90 days.
Be careful not to use any other types of bills or invoices, such as mobile phone bills, raw material purchase invoices, product invoices, purchase agreements, email screenshots, etc. At the same time, when submitting the documents, it is necessary to convert the documents into pdf, png, and gif formats and then submit them.
4. The quality of the documents submitted by the seller does not meet the official requirements of Amazon.
The documents submitted by the seller must not be PS. At the same time, it is not allowed to change the documents, and the photos are not allowed to have any labels and comments. Do not cover dirt. The submitted documents cannot be screenshots.
To sum up, after the seller receives the Amazon deactivation email, it is still necessary to do a preliminary investigation to ensure that the complaint materials submitted when appealing meet the requirements of Amazon.
Seven steps of the delivery process?
(1) Customer Entrustment
1. Customers can log in to the Client Server through our company’s website to place orders online to ensure the real-time, accuracy and electronicization of document transmission;
2. Customers can send customer transportation service orders to our company by fax or email;
(2) Business Acceptance
1. After receiving the order issued by the customer, the operation departments of Cangyun companies carefully check all the information on the order. If the content of the customer’s order is not comprehensive or clear, they must take the initiative to contact and implement it accurately one by one;
2. For the order The content of the implementation of rapid response, timely deployment of reasonable transport vehicles, to the warehouse to pick up goods. The operation of each single cargo must be under the direct supervision of the competent manager;
3. Confirm the status of the vehicle again before departure to ensure the safety of the vehicle during transportation;
4. The operation department registers the departure record, and at the same time issues the waybill, delivers it to the finance department for records, and delivers it to the customer service department for tracking basis;
(3) On-site loading\ supplier delivery
1. If you need to go to the warehouse to pick up the goods, the special project site personnel in the project team will lead the vehicle, and must ensure that the operation of each single cargo is under the supervision of the competent manager;
2. After the on-site personnel arrive at the warehouse, they should deal with the outer packaging status of the carried goods one by one Carefully check and make it meet the requirements of long-distance transportation to avoid damage caused by the outer packaging from the initial state;
2. Contact the customer to clarify the loading matters and complete the relevant procedures;
3. The on-site personnel should carefully count the loading quantity and check with the bill of goods;
4. After the loading is completed, after the inventory is correct, the on-site personnel will sign the order to seal the car;
5. When departing, count and inspect the driver’s mobile phone battery, the equipment of the on-board power supply, and the driver’s mobile phone bill again to ensure smooth communication during driving.
6. For the goods that the supplier sends to the warehouse for temporary storage, our company’s warehouse management personnel will count and check the number of warehouses according to the customer’s requirements, and issue a warehousing order;
7. When receiving the customer’s entrusted order for loading and shipping, the operation department of our company will hand over the goods to the warehouse management department, and sign the warehouse order for inventory and handover, that is, loading and shipping. L
(4) Operation monitoring
1. After the operation department departs, the documents are handed over to the customer service department, and the customer service personnel fill in the operation records;
2. The customer service department tracks the vehicle every day and fills in the “Vehicle Operation Status Registration Form”;
3. Customers can realize real-time information inquiry of online goods through the website of Cangyun Company. At the same time, our company’s customer service personnel will “Vehicle Operation Status Registration Form” twice a day Feedback to customers in the form of email, and the information is timely and accurate, and perfunctory falsification is strictly prohibited;
4. The “Vehicle Operation Status Registration Form” mainly includes: departure time, arrival time, and daily operation status The abnormal situation of the operation process and the confirmation of the arrival information;
5. If there is a major abnormal situation during the operation of the vehicle, immediately report it to the company leader and start the emergency plan (see the attached page for the emergency plan measures);
(5) Unloading and delivery
1. After the vehicle arrives at the destination, contact the coordinator of my local company in time, and the coordinator will negotiate with the warehouse to arrange the unloading;
2. When warehousing and unloading, the coordinator and the driver will supervise the inventory of the unloading quantity at the same time;
3. If there is a cargo damage or cargo difference, the coordinator and the consignee will jointly distinguish the responsibility and submit it to the company at the same time;
4. For transportation responsibility Cause cargo damage and cargo difference, sum up experience to avoid similar situations;
5. After unloading, the receipt will be delivered back to the company in the form of express delivery, which is convenient for receipt management and timely return of receipts to customers;
1688. com
According to the content of the article, we recommend
advertising
International express Amazon FBA first-journey air freight and sea freight logistics to the United States, the United Kingdom, Germany, and the European special line freight forwarder
0 yuan. 94 yuan 0 yuan. 94 yuan
View
6
/6
(6) Receipt management
1. The customer service staff urges the receipt in a timely manner, and the receipt has been recovered to fill in the “Receipt Registration Form”;
2. Regularly return the receipt to the customer. The customer service department fills in the receipt handover form, and the receipt handover form and the original receipt are delivered to the customer at the same time, and the recipient signs for it in the receipt handover form.
(VII) Financial Reconciliation
1. The operation department will pass the daily filled in cargo waybill to the finance department to facilitate the registration of the reconciliation statistics;
2. The customer department will regularly hand over the receipt form, and the customer’s receipt will be passed to the finance department as the basis for reconciliation;
3. The statistician will sort out the reconciliation form according to the operation department documents, and check the account with the customer’s specified member at the end of the month. After confirming that it is correct, the invoice will be issued, and the special person will send it to the customer for receipt.
Precautions
The approximate process is: receipt at the place of departure – pickup – loading – transportation – arrival at the distribution center – distribution of goods – delivery – customer receipt – feedback. Receipt.
