The gifts given to customers vary from hotel to hotel, but from the customer’s preferences and practicality, the hotel can consider the following three aspects: 1. Practical gifts: such as travel bags, thermos cups, power adapters, etc. These gifts are more useful when traveling or in daily life, and customers will use them for a long time to improve the brand’s exposure.
2. Customized gifts: Customized gifts are more personalized, such as customized business card holders, customized ledgers, etc. The more personalized the gift, the easier it is for customers to remember the hotel and use it continuously in their daily work and life.
3. Service Gifts: Providing hotel-specific services is a special kind of gift.
For example, giving free VIP pick-up and drop-off services, free room upgrades, etc. Such service gifts are of high value and can bring special feelings to customers, deepen customers’ goodwill and return rate to the hotel.
What kind of gifts does the hotel give to customers?
Gifts given to customers vary from hotel to hotel, but from the customer’s preferences and practicality, the hotel can consider the following three aspects: 1. Practical gifts: such as travel bags, thermos cups, power adapters, etc. These gifts are more useful when traveling or in daily life, and customers will use them for a long time to improve brand exposure. 2. Customized gifts: Customized gifts are more personalized, such as customized business card holders, customized ledger books, etc. The more personalized the gift, the easier it is for customers to remember the hotel and use it continuously in their daily work and life. 3. Service gifts: Providing hotel special services is a special gift. For example, giving free VIP pick-up and drop-off services, free room upgrades, etc. Such service gifts are of high value and can bring special feelings to customers, deepen customers’ goodwill and return rate to the hotel.
How does a hotel surprise customers?
Warmly receive customers
First of all, when the hotel receives customers, it must be warm and hospitable, and the reception staff should not welcome customers expressionlessly or feebly. Also, be sure to be very warm, just like Haidilao’s attentive staff, to make customers feel at home.
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Provide additional services
Provide additional services to customers, such as arranging a special car to pick up customers to the hotel, because most hotels do not have such services, customers will be a little surprised. Similar services include laundry, pickup, and meal delivery for customers.
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Room layout is unique
The most important service of the hotel is accommodation service, so the hotel should pay special attention to improving the quality of the hotel’s accommodation service, so that the customer’s stay is satisfactory, comfortable and comfortable. The hotel room layout should be arranged according to the needs of customers, and it should be characterized and rich in the characteristics and style of the hotel.
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Tall and immediate feeling
The decoration design of the hotel must have a shocking feeling, especially the interior decoration of the room, as much as possible to give customers a visual impact, bring customers visual enjoyment and experience. Surprise is sometimes a strong shock.
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Pay attention to small details
Hotel managers should also pay attention to some small details, such as the things and furnishings placed in the room. If it is a business room, put some office utensils; if it is a couple’s room, put more family planning supplies, and it is best to use a round bed and red tables and chairs in the room to create a romantic atmosphere.
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Give a mysterious gift
After the customer spends or stays in the hotel, they can give the customer a mysterious gift according to the customer’s consumption situation, as well as the customer’s gender, age and personal dress. In fact, gifts are not about how expensive they are, but about expressing the hotel’s feelings towards customers.
